Hi there!

To get started with your exchange or return, please send us the following:

Step 1: Send us a photo showing all the item(s) you'd like to exchange or return.

For harnesses: Please make sure the original DFCO patches are clearly visible in the photo, as we'll need them for verification.

Additional Information:

Custom Name Patches

• Custom name patches are made specifically for you and cannot be returned.

• If you're returning a bundle for a refund, the cost of the custom name patches will be deducted from your refund amount.

• Name patches are the same size for S to XL harnesses and a smaller size for XXS to XS. If you need a new set, you can purchase them separately here. 😊

Leash & D-ring

• Leashes and D-rings are the same size for S to XL and a thinner version for XXS and XS.

Order Number *

Email *

First Name *

Last Name *

Photo Attachments *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-146650-file2-1_

Tell us about your request *

Thanks for getting in touch!

We appreciate you contacting us! We’ll get back to you within 24 hours. If you have any other concerns, please contact us through our contact form.

Thanks for getting in touch!

We appreciate you contacting us! We’ll get back to you within 24 hours. If you have any other concerns, please contact us through our contact form.

Returns & Exchanges

Size	Cooling Mat Dimensions	Breed
S	50x65cm	Beagle Puppy Cavoodle Corgi Dachschund French Bulldog Maltese Pug Shi Tzu Smaller Cavoodle Yorkshire Terrier
L	110x70cm	American Staffy Boxer British Bulldog Cattle Dog English Staffy German Shepherd Great Dane Greyhound Husky Kelpie Labrador Mastiff Pocket Bully Rottweiler Samoyed Standard Poodle

Cooling Mat Size Chart

Dog Cooling Mat